Last Updated: 01-Feb-2025

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Welcome to BalanceAndBeyond.co.uk. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you access our website, participate in programs, or use our services.

1. Information We Collect

We may collect the following types of personal information:

• Information You Provide:

  • Name, email address, phone number, billing information, and other contact details when you sign up for our programs or contact us.

  • Information provided through forms on our website, such as registration, subscription, or feedback forms.

• Automatically Collected Information:

  • IP addresses, browser types, access times, and device information when you access our website.

  • Information collected through cookies and similar tracking technologies (see Section 7).

• Payment Information:

  • Payment details and billing information when you purchase subscriptions, classes, or other services. Payment processing is handled by secure third-party payment providers, and we do not store your full payment information.

2. How We Use Your Information

We use your personal information for the following purposes:

• To manage your registration, subscriptions, and participation in our programs.

• To process payments and deliver purchased services.

• To communicate with you, including sending updates, promotional offers, and newsletters (you can opt out of marketing emails at any time).

• To improve our website, programs, and services through analysis and feedback.

• To provide customer support and address inquiries or issues.

• To enforce our terms and policies.

Lawful Basis for Processing: We process personal information based on the following lawful bases:

• Consent: Where you have provided clear consent (e.g., for marketing communications).

• Contractual Necessity: When processing is necessary to perform or fulfill our obligations under a contract (e.g., providing access to paid programs).

• Legal Obligations: Where processing is required to comply with legal obligations.

• Legitimate Interest: When processing is necessary for our legitimate interests (e.g., improving our services), unless overridden by your rights.

3. Sharing of Information

We may share your information with third parties in the following cases:

• Service Providers: We share information with third-party vendors, such as payment processors, email service providers, and marketing platforms, to perform services on our behalf. All third-party vendors are contractually obligated to protect your data and use it only for the services they provide on our behalf. They must comply with applicable data protection regulations and implement security measures equivalent to ours.

• Legal Requirements: We may disclose information if required by law or to protect our legal rights.

• Business Transfers: In the event of a merger, sale, or acquisition, user information may be transferred as part of the business assets.

4. Security of Your Information

We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data.

• Restricted access to personal information to authorized personnel only.

• Regular monitoring of our systems for potential vulnerabilities.

Incident Response: In the event of a data breach, we will follow our internal incident response plan, which includes promptly assessing the scope of the breach, taking measures to limit damage, and notifying affected users and authorities as required by applicable laws.

Despite our efforts, no method of transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.

• Correction: You can request corrections to inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal data, subject to legal obligations.

• Objection: You can object to the processing of your data for specific purposes, such as marketing.

• Data Portability: You can request to receive your data in a portable format.

Opt-Out Requests: We will respond to opt-out, deletion, or correction requests within 10 business days. Please note that some requests may be subject to verification or legal retention requirements.

To exercise any of these rights, please contact us at support@balanceandbeyond.co.uk.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy. For example:

• Account-related data: Retained for the duration of your membership and up to 3 years after cancellation.

• Financial records: Retained for 7 years to comply with tax and legal obligations.

When data is no longer required, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website usage. Cookies are small files stored on your device that help us recognize you and improve site functionality.

• Types of Cookies:

  • Essential cookies for website functionality.

  • Analytical cookies to track usage and improve performance.

  • Marketing cookies to personalize ads and promotions.

• Marketing and Analytics Cookies: We use cookies to collect information about your browsing behavior for marketing and analytics purposes. These cookies help us deliver personalized advertisements and measure the effectiveness of our marketing efforts. You can manage your preferences through browser settings or opt out of targeted ads by using tools such as the [Your AdChoices] program.

• Managing Cookies: You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of the website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children’s Privacy

We do not knowingly collect personal information from children under 18 without parental or guardian consent.

Parental Consent: We require verifiable parental or guardian consent for the collection of data from children under 18. Parents or guardians have the right to review their child’s personal data and request its deletion by contacting us at support@balanceandbeyond.co.uk.

10. International Data Transfers

If you are accessing our services from outside the United Kingdom, please be aware that your data may be transferred to, stored, and processed in the UK or other jurisdictions.

Data Transfers and Safeguards: When transferring personal data outside of the United Kingdom, we ensure adequate safeguards are in place, such as:

• Using countries that the UK recognizes as providing adequate data protection.

• Implementing legally approved mechanisms, such as standard contractual clauses, to protect data.

• Conducting regular reviews to ensure ongoing compliance.

11. Automated Decision-Making

Some features of our services may involve automated decision-making, such as personalized program or content recommendations. You have the right to request human intervention or to challenge any decisions made through automated processes by contacting us.

12. Updates to This Policy

If we make significant changes to this Privacy Policy, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Minor updates will be reflected in the “Last Updated” date without individual notifications.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us as support@balanceandbeyond.co.uk.